Privacy Policy

Welcome to HOP+Sight. Your privacy is important to us, and we are committed to protecting the personal information you share with us.

This privacy policy applies to HOP+Sight, a mobile-first pre-job and post-job briefing tool designed to help organizations improve operational learning, reduce exposure to critical risk, and support safer work.

We collect information needed to operate HOP+Sight and make brief records useful to your organization.

Account information may include your name, email address, role, organization, profile image, password credentials, and mobile push notification tokens.

Brief information may include assigned jobs, job site, pre-job responses, post-job responses, safety observations, concerns, lessons learned, timestamps, and completion status.

Voice briefing information, when you choose to talk a briefing or review through instead of typing it, includes the audio of what you say, a written transcript of the conversation, and the answers the voice assistant records from it.

Technical and usage information may include device type, operating system, IP address, app version, authentication activity, push notification registration, and basic usage metadata.

The HOP+Sight mobile app can run a pre-job briefing or after-job review as a spoken conversation. The app asks for your agreement before your first voice briefing, and you can always type your answers instead.

To run a voice briefing, your voice, what you say, and the job details for that briefing are sent to two third-party service providers. ElevenLabs converts speech to text and speaks the questions aloud. Anthropic's Claude AI model, used through ElevenLabs, chooses the next question and records your answers into the briefing.

These providers process this information to run the conversation for us. The finished briefing, its transcript, and the recorded answers are stored in your organization's HOP+Sight account and are visible to authorized people in your organization.

The app uses the microphone only while a voice briefing is running. It does not use the camera or your location.

We use collected information to provide and secure HOP+Sight, authenticate team members, assign briefs, capture responses, and make completed HOP+Sight records available to authorized organization users.

We may use brief and response data to help organizations identify recurring risks, weak signals, work conditions, and improvement opportunities.

We also use technical and usage data to maintain the app, diagnose issues, improve performance, support notifications, and protect against unauthorized access.

We do not sell or trade your personal information.

Information may be shared with your employer or organization where your account was created, including your profile details, assigned briefs, submitted responses, and completion history.

We may share limited information with trusted service providers who help us provide hosting, storage, analytics, email, payments, notifications, voice briefings and AI processing (ElevenLabs and Anthropic, as described above), security, and support. These providers may only use information as needed to perform services for us.

We may disclose information where required by law, regulation, legal process, or to protect the rights, safety, and security of HOP+Sight, The Insight Factor, our users, or others.

We retain personal information and HOP+Sight records for as long as needed to provide HOP+Sight, support your organization, meet legal obligations, resolve disputes, and maintain operational records.

You or your organization may request deletion or anonymization where applicable. Some information may need to be retained where required by law, contract, audit obligations, or legitimate business needs.

Users may delete their HOP+Sight account using the account deletion option within the app, or request deletion by contacting support@learningteams.tech or their organization administrator. After verifying the request where needed, we will delete or anonymize account information where applicable and deactivate access, subject to records we must retain for legal, contractual, audit, security, or legitimate business reasons.

Aggregated or anonymized information that no longer identifies you may be retained to improve HOP+Sight and support safety learning.

We use administrative, technical, and organizational safeguards designed to protect your information, including access controls, secure authentication, encrypted transport, and protected infrastructure.

No system can be guaranteed to be completely secure. You should protect access to your device, keep your password confidential, and notify your organization or us if you suspect unauthorized access.

Depending on your location, you may have rights to access, correct, delete, restrict, or receive a copy of your personal data.

You can update certain profile information in the mobile app, including your full name, password, and profile image. Email, role, and organization details are controlled by your organization or account administrator.

To exercise privacy rights or ask questions about your data, contact us using the details below. We may need to verify your identity and may coordinate with your organization where they control the relevant account or HOP+Sight records.

HOP+Sight is not intended for users under 18. We do not knowingly collect personal information from children under 18. If we learn that we have collected such information, we will take appropriate steps to delete it.

If you access HOP+Sight from outside the country where our systems or service providers operate, your information may be transferred, stored, and processed in another country.

Where required, we use appropriate safeguards for international data transfers and process information in line with applicable privacy and data protection laws.

We may update this privacy policy from time to time to reflect changes in HOP+Sight, our practices, or legal requirements.

If we make material changes, we will take reasonable steps to notify users or organizations, such as through email, in-app notice, or an updated policy page. Continued use of HOP+Sight after an update means the updated policy applies.

If you have questions about this privacy policy or how HOP+Sight handles personal information, contact us at support@learningteams.tech.

You can also write to us at 5th Floor, 167-169 Great Portland St, London W1W 5PF, UK.